[Originally published on Oct.31, 2015 by Larry Jordan.]
[ Click here to read my disclosure statement on product reviews.]
ESSENTIAL BACKGROUND
Last August, I reviewed the HightPoint Technologies RocketStor 6314A Thunderbolt 2 RAID. And, truthfully, I wasn’t impressed. As I wrote then: “It is an attractive unit marred by impossible-to-use installation software, inaccessible support, and inaccurate and incomplete user manuals.”
Then, something unusual occurred. I received an email from May Hwang, the RAID product manager at HighPoint, stating: “After reviewing your suggestions ‘Things that need to be fixed,’ we begin to get a better picture of what information is needed for professional creative users to use our products. We take criticism seriously. Our top management has committed to fixing the issues you detailed by October. We would like you to re-review the unit then.”
It is very unusual for a hardware developer to change a shipping product, so I agreed to take a second look when these problems were fixed.
NOTE: My original review can be found here, which includes photos and setup instructions.
EXECUTIVE SUMMARY
I write this at the end of October and HighPoint Technologies has fixed each of my initial concerns. THAT is impressive!
For all normal HD or SD video editing, this system has more speed than you will ever need. And, in most situations, you won’t even tax it.
When it comes to performance, the RocketStor 6314A Thunderbolt 2 RAID from HighPoint Technology has speed to burn. Installation is easy, the User Guides are accurate and the unit looks good on a desktop.
The only blemish is moderate noise from the fan and spinning disks.
This unit is sold only through dealers.
Manufacturer: HighPoint Technology
Website: highpoint-tech.com/
Model: RocketStor 6314A Thunderbolt 2 RAID (20 TB)
MSRP: Starts at $699.00 (US) without drives
MSRP as tested: $1,539 (US) prices will vary
FIX WHAT WAS BROKEN
Two days ago, May Hwang wrote again saying: “We are ready for your second review.”
So, let’s take a look.
Complaints: continued on next page
